Frequently Asked Questions

📦    How can I place an order?

Orders can only be placed through our online store.

📦    Do I need to register to make a purchase?

You can place an order in our online store without registering.

📦    How can I modify my order?

If you would like to make changes after placing your order, please contact our customer service.

📦    Can I cancel my order?

You can cancel your order until it has been handed over to the courier service. Please contact our customer service as soon as possible.

📦    Where can I find my order confirmation?

The order confirmation is sent automatically to the email address provided during checkout.

📦    I haven't received my confirmation email. What should I do?

The confirmation email is sent to the email address provided during checkout. If you have not received it, the email address may have been entered incorrectly. Please contact our customer service so we can correct your email address and ensure you receive future notifications.

📦    Can I place an order by phone?

Orders can only be placed through our online store.

📦    Can private individuals purchase from your store?

Yes. Private individuals, companies, and institutions are all welcome to shop in our online store.

📦    Can I receive reseller discounts?

Yes. Both wholesalers and retailers can register. Businesses operating in the following fields may be eligible for reseller discounts.

Wholesale: General wholesale trade, Textile wholesale, Ornamental plant wholesale

Retail: Wreath and floral arrangement services using non-self-produced plants (excluding artificial flowers), Retail sale of other goods at markets, Retail sale of textiles, clothing and footwear at markets, Artificial flower retail, Gift shop retail, Flower, wreath and ornamental plant retail, Decoration services, Confectionery manufacturing and retail, Event organization.

📦    Can I shop in person?

Direct in-store shopping is not available. However, you can collect your online order in person from our warehouse in Debrecen.

📦    Is there a minimum order value?

Yes. The minimum order value is HUF 5,000.

📦    How can I modify my order?

If you would like to make changes to your order, please contact our customer service.

📦    Can multiple orders be combined?

Orders can be combined as long as they have not yet been handed over to the courier service. In this case, please contact our customer service as soon as possible.

📦    I registered as a reseller. When will my account be approved?

On business days, we usually complete the verification within a few hours. Thank you for your patience.

🚚    How long does delivery take?

We do our best to hand over all orders received by 2:00 PM to the courier service on the same day. Delivery usually takes 1–2 business days.

🚚    How much does shipping cost?

Home delivery costs HUF 1,790, while delivery to a parcel locker costs HUF 1,390.

Shipping is free for private customers on orders over HUF 25,000 and for resellers on orders over HUF 60,000.

🚚    Which shipping methods are available?

We offer DPD home delivery, GLS home delivery, and GLS parcel locker delivery.

🚚    Can I choose home delivery or a parcel locker?

Yes. You can choose home delivery, delivery to a pickup point, or a GLS parcel locker.

🚚    How can I track my package?

Once your order has been prepared, we will send you a tracking link by email so you can follow the current status of your package at any time.

🚚    Do you ship internationally?

Yes, we also ship internationally.

🚚    Can I request priority order processing and shipping?

Yes. Before completing your order, you can request priority order processing. These orders are given priority and are prepared as quickly as possible.

💳    Which payment methods are available?

You can choose from the following payment methods in our online store:

- Cash on Delivery (cash or card payment to the courier)

- SimplePay online payment: SimplePay, Mastercard, Maestro, Visa, Google Pay, Apple Pay

- Stripe online payment: Mastercard, Visa, American Express, Apple Pay, Google Pay

- Bank Transfer (advance payment)

💳    Can I pay by Cash on Delivery?

Yes, Cash on Delivery is available.

💳    Can I pay by credit or debit card?

Yes, you can pay securely by credit or debit card.

💳    Can I request an invoice issued to my company?

Yes. If you provide your company details and tax number when placing your order, we will issue the invoice in your company's name.

💳    How will I receive my invoice?

Your invoice will be sent to you by email.

🔄    Can I return a product?

Yes, of course. If you wish to withdraw from your purchase, you may return the product in accordance with our withdrawal policy.

🔄    How long do I have to withdraw from my purchase?

You may withdraw from your purchase without providing a reason within 14 calendar days of receiving the product and return it to us.

🔄    How does the withdrawal and return process work?

If you wish to withdraw from your purchase, please notify us via the "Withdrawal from the Contract" section on our website or by email. Then return the product to the following address: 4029 Debrecen, Attila tér 3, Hungary. Once we receive the returned product, we will process your withdrawal and refund the purchase price

🔄    Who pays for the return shipping?

In the case of withdrawal from the purchase, the cost of returning the product is the customer's responsibility.

🔄    When will I receive my refund?

We will refund the purchase price within 14 days after receiving the returned product or proof that it has been shipped back.

🔄    Can I exchange a product for a different color or size?

We do not offer direct exchanges. If you would like a different color or size, please return the original product in accordance with our return policy and place a new order for the desired item.

🌸    Will the product color be exactly the same as shown in the photos?

We strive to present our products as accurately as possible. However, due to differences in display settings, the actual colors may vary slightly from what you see on your screen.

🌸    Can I order a sample?

Unfortunately, sample orders are not available.

🌸    Can I be notified when a product is back in stock?

Yes. You can subscribe to stock notifications on the product page. As soon as the product is back in stock, you will automatically receive an email notification.

🌸    Are the satin ribbons single-sided or double-sided?

Our satin ribbons are single-sided, with one side having a more matte finish. Double-sided satin ribbons are typically sold by haberdashery stores. Single-sided satin ribbons are preferred for decorative purposes because they hold their shape better, are easier to work with, and are more cost-effective. Double-sided satin ribbons are generally better suited for garments.

🌸    Are the prices for a full roll?

Yes. The product name includes both the ribbon width and the roll length.

🌸    Do you offer custom printed ribbons?

We offer custom production only for orders of at least 30,000 meters. The estimated production lead time is 6–8 months.